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VIC was founded in 1968 to help organizations serve people better. Over 500,000 staff and management in over 35 countries have attended VIC's training courses, improving the service of over 400 companies.

In the spring of 2003, VIC joined with the consulting firm Evergreen Associates to form RavenHouse International. Click Here to visit the RavenHouse International Website.

Serving customers to perfection is an organization's highest calling. Our driving force has always been to help organizations toward the perfection of their services.

The mission of VIC is to provide training and consulting that educates, inspires and transforms. Our system meets the needs of the Owners, Staff and Guests equally.

Our philosophy can be summarized in this diagram:

Our Philosophy: Learn, Act, Teach



"The essence of service is helping other people meet their needs. The only thing more rewarding than serving others well is to teach others the serving arts"
- David Borden, Founder

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To order the book "Perfect Service" by founder David Borden, click here!


    Your role in providing training for employees of Rockresorts while under my ownership contributed substantially to our success and we are most grateful.
- Laurance Rockefeller

    "I have hired and worked with some of the countries most famous consultants and educators. I can say with all honesty the best programs I have attended and purchased have been run by Victoria International. They take the time to listen and deliver what you ask for."

- Wayne Weiner,
D.Ed.

    I would like to thank you and your staff for being a part of the opening of the Hotel Inter-Continental. The invaluable training experience which you provided us no doubt contributed to the success of our soft opening.

- Division Director,
Training and Management Development,
Inter-Continental Hotels
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